Rooftop Spa Assistant

Rudding Park; Harrogate; On-site; CAD 34,000 - 45,000; Full time

Job summary

Rudding Park in Harrogate seeks an enthusiastic, positive and energetic team member to support the smooth operation of the Rooftop Spa areas and reception. You will help provide the highest levels of guest service, cleanliness and spa experiences while promoting food and drink services.

The role involves interacting with spa and hotel teams, handling guest feedback promptly, and contributing to sales efforts with beverage products.

Qualifications

• Attention to detail.
• Passion for going above and beyond.
• Good computer literacy and experience with booking systems, plus Excel.
• Ability to work cohesively with the reception and wider spa team.
• Physically fit and able to count, lift and move laundry around the Spa.
• Guest service experience in a guest-facing role desirable.

Responsibilities

• Interact and communicate effectively with spa and hotel teams.
• Relay guest feedback to the manager promptly.
• Utilise sales tools to facilitate beverage sales.
• Maintain cleanliness of back of house areas per protocols.
• Carry out pool cleaning when required.
• Ensure water tests are carried out at intervals.
• Open and close rooftop spa areas fully.
• Know all spa products and services.
• Provide outstanding guest experiences.

Skills

Attention to detail

Positive energy

Teamwork

Guest service experience

Physically fit

Tools

Booking systems

Excel

Job description

We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

To support the smooth day to day operational running and standards of the Rooftop spa areas including the rooftop spa garden, reception areas, and rooftop welcome desk to provide the highest levels of guest service, cleanliness and operation of spa experiences. To promote all available business opportunities, predominantly food and drink sales and services within the spa.

About You

• Attention to detail
• Passion for going above and beyond
• A good level of computer literacy and database knowledge of booking systems, as well as experience working with excel.
• Ability to work cohesively alongside the reception and wider spa team
• Physically fit and able to count, lift and move laundry around the Spa
• Previous guest service experience in a guest-facing role desirable.

Key Responsibilities

• To interact and communicate effectively with all team members of the spa and all members of the hotel team.
• To make sure any positive and/or negative guest feedback is communicated to the manager as quickly as possible.
• To ensure that sales tools are effectively utilised at all times to facilitate the sales process predominantly beverage sales.
• To maintain the cleanliness and hygiene of the back of house areas in line with company protocols.
• To carry out pool cleaning where required.
• To ensure adequate water tests are carried out at the appropriate intervals.
• To ensure full open and close down of the rooftop spa areas.
• To be completely knowledgeable about all spa products and spa services
• To provide outstanding guest experiences.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.