Spa Reservations & Guest Experience Concierge

Harbour Hotels; Guildford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted room rates for crew

25% HarSPA and Temple Spa treatments

25% discount on food and drink

Meals included on duty

Uniforms supplied

Job summary

Harbour Hotels in Guildford invites an enthusiastic Spa Receptionist to join the team at Guildford Harbour Hotel and Spa. The role focuses on welcoming guests, managing spa bookings, and assisting with upselling treatments and spa products. A friendly, outgoing personality and a passion for service excellence are essential; training is provided.

Shifts include weekends, with hours around 5:30 to 2:00 or 1:00 to 9:30. Knowledge of spa reservations systems is advantageous, though not required.

Qualifications

• Welcoming guests and members to the spa and handling bookings.
• Upselling treatments and spa products to guests.
• Knowledge of spa reservations systems is a plus, full training provided.

Responsibilities

• Welcome guests and members to the spa and manage reception duties.
• Take and manage bookings, upsell services and products.
• Assist with cash handling and daily spa reception tasks.

Skills

Customer service

Communication

Spa reservations systems

Tools

Spa reservations software

Job description

Harbour Hotels in Guildford invites an enthusiastic Spa Receptionist to join the team at Guildford Harbour Hotel and Spa. The role focuses on welcoming guests, managing spa bookings, and assisting with upselling treatments and spa products. A friendly, outgoing personality and a passion for service excellence are essential; training is provided.

Shifts include weekends, with hours around 5:30 to 2:00 or 1:00 to 9:30. Knowledge of spa reservations systems is advantageous, though not required.