Spa Front Desk & Guest Experience Host (Weekends)

Dylan Coastal Resort; Laugharne; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Staff discounts across Seasons Resorts

Coastal setting and team care

Full training provided

Fixed rota published 3 weeks ahead

Job summary

The Dylan Coastal Resort's Milk Wood House spa in Laugharne, Carmarthenshire, is hiring Spa Hosts to greet guests, manage bookings and assist with retail and payments. The role covers both front desk duties and spa floor tasks with a flexible rota and weekend work.

We offer a warm, welcoming environment, full training, and a fixed rota published weeks in advance. Hours range from part-time to full-time, with weekend and bank holiday availability encouraged.

Qualifications

• Busy spa front desk experience preferred; full training provided.
• Reliable with weekend and bank holiday availability.
• Comfortable with bookings and payments; friendly guest care.
• Previous spa/hospitality front-of-house experience is welcome but not required.

Responsibilities

• Welcoming guests on arrival and checking them in for treatments.
• Managing bookings by phone, email and in person; keeping the diary for treatment rooms.
• Taking payments and processing retail sales accurately.
• Answering guest queries about treatments, packages and facilities.
• Upselling treatments, packages and retail products where suitable.
• Keeping reception, relaxation and spa areas tidy and well presented.
• Supporting flow of treatment rooms and staff handovers; ensuring on-schedule.
• Assisting guests from arrival to departure, including seeing them off at the end of their visit.

Skills

Guest service

Communication

Cash handling

Booking systems

Retail sales

Teamwork

Tools

POS software

Spa booking software

Job description

The Dylan Coastal Resort's Milk Wood House spa in Laugharne, Carmarthenshire, is hiring Spa Hosts to greet guests, manage bookings and assist with retail and payments. The role covers both front desk duties and spa floor tasks with a flexible rota and weekend work.

We offer a warm, welcoming environment, full training, and a fixed rota published weeks in advance. Hours range from part-time to full-time, with weekend and bank holiday availability encouraged.