Reception Supervisor — Lead Guest Experience

Dylan Coastal Resort; Laugharne; Presencial; GBP 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training and uniform provided

Up to 50% off holidays across UK/over‑

Team Member bonuses (£1,000)

Referral scheme (£400)

Resumo da oferta

The Dylan Coastal Resort in Laugharne, Carmarthenshire, is seeking a Reception Supervisor to lead the desk on a day‑to‑day basis. You will run shifts, support and develop the reception team, and ensure every arrival experiences a welcoming check‑in with flawless guest care.

We offer a hands‑on supervisory role with full training, a 40‑hour week, and a fixed rota. You’ll join a tight‑knit team at a beautiful coastal resort with opportunities for progression and a range of staff perks.

Qualificações

• Supervisory or senior reception experience in a hotel, resort or holiday park.
• Calm and organised when multiple tasks demand attention.
• Genuine warmth with guests and a welcoming manner.
• Confident with computers, booking or property management systems, email and spreadsheets.
• Able to handle a complaint effectively rather than pass it along.
• Natural leader who can coordinate a team and maintain fairness.
• Available across a seven‑day rota, including weekends and bank holidays.
• Own transport is helpful given location and shift times.
• A full UK driving licence.

Responsabilidades

• Lead the desk day-to-day, run the reception shift and keep the desk covered.
• Support, train and develop the reception team; manage rota with manager.
• Greet guests, manage check-in/check-out on busy days and handle enquiries.
• Take bookings, amendments and payments; keep records accurate.
• Coordinate with housekeeping, restaurant, spa and activities teams.
• Cash handling, floats, daily banking and end-of-day reporting.
• Open and close reception and maintain key control.

Conhecimentos

Supervisory experience

Reception experience

Calm under pressure

Warm guest welcome

Computer literacy

Booking systems

Email & spreadsheets

Team leadership

Seven-day rota availability

Own transport

UK driving licence

Ferramentas

Booking systems

Property management system

Email

Spreadsheets

Descrição da oferta de emprego

The Dylan Coastal Resort in Laugharne, Carmarthenshire, is seeking a Reception Supervisor to lead the desk on a day‑to‑day basis. You will run shifts, support and develop the reception team, and ensure every arrival experiences a welcoming check‑in with flawless guest care.

We offer a hands‑on supervisory role with full training, a 40‑hour week, and a fixed rota. You’ll join a tight‑knit team at a beautiful coastal resort with opportunities for progression and a range of staff perks.