Solutions Engineer — Pre & Post-Sales Customer Success

Attio; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A tech-driven CRM company in Greater London is seeking a Solutions Engineer to enhance customer success through direct interactions and onboarding processes. The ideal candidate will have a strong technology background and experience solving business challenges. Responsibilities include designing onboarding programs, collaborating with teams to resolve issues, and gathering client feedback. This role is pivotal in ensuring customers achieve success with the company’s CRM solutions.

Qualifications

• Direct customer-facing experience deploying complex products.
• Experience solving business problems with technology.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Work directly with new customers via video call and email.
• Design programs to support customer onboarding.
• Gather client feedback to improve the Attio product.

Skills

Customer-facing experience

Technology problem-solving

SaaS concepts

Tools

JavaScript

Python

SQL

Zapier

Tray.ai

Job description

A tech-driven CRM company in Greater London is seeking a Solutions Engineer to enhance customer success through direct interactions and onboarding processes. The ideal candidate will have a strong technology background and experience solving business challenges. Responsibilities include designing onboarding programs, collaborating with teams to resolve issues, and gathering client feedback. This role is pivotal in ensuring customers achieve success with the company’s CRM solutions.