Remote Customer Success Engineer: SaaS Onboarding & Support

Alchemy; Reading; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Healthcare

Flexible working options

Job summary

A leading tech start-up in Reading seeks a Customer Success Engineer to provide high-quality assistance to their customer base. The role emphasizes customer support and success, ensuring queries are properly handled. Candidates should have over 2 years of experience in customer support, excellent communication skills, and familiarity with RESTFul APIs and monitoring tools. This position offers flexible working options and a competitive salary with benefits, including healthcare.

Qualifications

• 2+ years of experience in Customer Support within an enterprise software organization.
• Experience using RESTFul APIs required.
• Excellent technical and non-technical communication skills.

Responsibilities

• Take ownership of customer queries and see issues through to resolution.
• Diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
• Conducting product walk-through and assisting with customer training.

Skills

Customer Support experience

RESTFul APIs

Monitoring tools (Prometheus, Grafana, ELK stack)

Time management

Technical communication skills

Linux operating system

Scripting (BaSH, Python)

Authentication protocols (Oauth, SAML)

NoSQL technologies (MongoDB)

Relational databases (PostgreSQL)

Public cloud technologies

Job description

A leading tech start-up in Reading seeks a Customer Success Engineer to provide high-quality assistance to their customer base. The role emphasizes customer support and success, ensuring queries are properly handled. Candidates should have over 2 years of experience in customer support, excellent communication skills, and familiarity with RESTFul APIs and monitoring tools. This position offers flexible working options and a competitive salary with benefits, including healthcare.