Strategic Solutions Consultant - Customer Success (SaaS)

MetricStream; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading enterprise software company in Greater London is seeking a Solution Consultant to ensure customer success and maximize the value of its products. The role involves engaging with clients, guiding them through implementation, and analyzing product usage. Ideal candidates will have over 5 years of experience in customer success or account management, along with strong communication skills. Proficiency in Spanish or Portuguese is preferred. This is a full-time opportunity based in the UK.

Qualifications

• 5+ years in Customer Success, Account Management, or Consulting roles, preferably in SaaS.
• Proven track record managing enterprise customer relationships.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Engage with customers to understand their challenges and success criteria.
• Guide customers through onboarding and implementation.
• Analyze customer health scores to address risks.

Skills

Customer Success

Account Management

Negotiation

Problem-solving

Education

Bachelor's degree in Business or related field

Job description

A leading enterprise software company in Greater London is seeking a Solution Consultant to ensure customer success and maximize the value of its products. The role involves engaging with clients, guiding them through implementation, and analyzing product usage. Ideal candidates will have over 5 years of experience in customer success or account management, along with strong communication skills. Proficiency in Spanish or Portuguese is preferred. This is a full-time opportunity based in the UK.