Solutions Engineer - Pre & Post-Sales, Scalable Onboarding

Attio Ltd; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

A forward-thinking tech company in Greater London is looking for a Solutions Engineer to join their Customer Success team. This role involves ensuring clients successfully adopt the product through direct communication and tailored onboarding programs. Candidates should have experience with complex technologies and customer-facing roles, demonstrating problem-solving abilities in fast-paced environments. You will collaborate closely with internal teams and utilize feedback to enhance the product. Join us for an opportunity to impact how businesses utilize technology.

Qualifications

• Experience deploying, selling, or managing complex products or services.
• Experience solving business problems with technology.
• Ability to thrive in an unstructured, fast-paced environment.

Responsibilities

• Ensure client success through video calls, emails, and live chat.
• Design programs to support customer onboarding.
• Identify opportunities to expand customer engagement.
• Collaborate with internal teams to resolve product issues.
• Gather feedback for product improvement.

Skills

Direct customer-facing experience

Solving business problems with technology

SaaS concepts (APIs, JSON)

Ability to work independently

Tools

Zapier

Tray.ai

IFTTT

Job description

A forward-thinking tech company in Greater London is looking for a Solutions Engineer to join their Customer Success team. This role involves ensuring clients successfully adopt the product through direct communication and tailored onboarding programs. Candidates should have experience with complex technologies and customer-facing roles, demonstrating problem-solving abilities in fast-paced environments. You will collaborate closely with internal teams and utilize feedback to enhance the product. Join us for an opportunity to impact how businesses utilize technology.