Senior Enterprise Customer Success Manager

HiBob; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Cash allowance for health insurance

Annual Headspace subscription

Work from home allowance

Company share options plan

Temporary remote work from anywhere in the world for up to 2 months

Social Impact days for volunteering

Job summary

A leading HR technology company in Greater London is seeking a Customer Success Manager to lead a growing team while driving customer engagement and retention. The ideal candidate will have deep knowledge of SaaS products and experience in developing customer success strategies. Responsibilities include mentoring a team, building relationships, and advocating for clients' needs. The company offers a range of benefits, including hybrid working, share options, and wellness initiatives.

Qualifications

• Proven ability to hire and develop diverse customer success teams.
• Exceptional relationship-building and stakeholder engagement skills.
• Strong negotiation and conflict-resolution abilities.
• Deep understanding of HR tech products is a plus.
• Experience leading customer success teams in a SaaS environment.

Responsibilities

• Lead and mentor a team of Customer Success Managers.
• Build relationship frameworks and account-specific success plans.
• Become a trusted advisor and change ambassador for customers.
• Meet retention and advocacy KPIs through analysis and execution.

Skills

Customer success processes

Stakeholder engagement

Negotiation skills

SaaS product understanding

Analytics tools proficiency

Data-driven decision-making

EMEA market expertise

Interpersonal skills

Continuous improvement focus

Fluency in English and EMEA languages

Tools

Salesforce

Gainsight

Tableau

Slack

Job description

A leading HR technology company in Greater London is seeking a Customer Success Manager to lead a growing team while driving customer engagement and retention. The ideal candidate will have deep knowledge of SaaS products and experience in developing customer success strategies. Responsibilities include mentoring a team, building relationships, and advocating for clients' needs. The company offers a range of benefits, including hybrid working, share options, and wellness initiatives.