Solution Consultant

Litera; Nottingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Office days required (3+ per week)

Job summary

Litera, a leader in legal tech, is seeking a Solution Consultant in the UK (Nottingham or London) to join a hybrid team. You will translate complex legal workflows for enterprise clients, driving adoption and measurable value while collaborating with legal professionals and cross-functional partners to shape product direction.

You will partner with customers to develop success plans, deliver training, and lead onboarding to ensure long-term adoption and retention across strategic accounts.

Qualifications

• 2+ years practicing law in a top-tier law firm or in-house corporate legal team
• 5+ years experience in Consulting, Customer Success, or related SaaS role
• Strong communication and presentation skills, with ability to engage diverse stakeholders

Responsibilities

• Drive product adoption and engagement across assigned accounts with measurable value
• Partner with customers to develop and execute success plans to increase usage and strengthen relationships
• Deliver enablement through training, consultations, and guidance, including GenAI usage
• Use customer insights and usage data to identify growth opportunities and inform engagement strategies
• Build customer advocacy through champions, case studies, and testimonials
• Influence product direction by surfacing customer feedback and market insights
• Lead onboarding and rollout strategies to ensure adoption and long-term success
• Collaborate with Customer Success, Product, and Revenue teams to support growth, retention and renewal outcomes

Skills

Legal practice

Consulting

Customer success

SaaS knowledge

Job description

Solution Consultant

Location: UK-London-Office, UK-Nottingham-Office

Time Type: Full time

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we RaiseTheBar for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

This is a hybrid role based in the UK - Nottingham or London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

As a Solutions Consultant at Litera, you will play a key role in driving adoption of our practice-of-law tools across strategic and enterprise customers. By partnering directly with legal professionals, you will translate complex workflows into practical solutions that deliver measurable value and improve user engagement. You will collaborate cross-functionally to influence product direction, inform customer strategy, and ensure our solutions meet evolving legal needs. Your work will directly impact customer satisfaction, product growth, and long-term retention.

What You’ll Deliver

• Drive product adoption and engagement across assigned accounts, helping customers realize measurable value
• Partner with customers to develop and execute success plans that increase usage and strengthen long-term relationships
• Deliver impactful enablement through training, consultations, and best-practice guidance, including GenAI usage
• Use customer insights and usage data to identify growth opportunities and recommend targeted engagement strategies
• Build strong customer advocacy through champions, case studies, and testimonials
• Influence product direction by surfacing customer feedback, use cases, and market insights
• Lead onboarding and rollout strategies to ensure successful implementation and long-term adoption
• Align with Customer Success, Product, and Revenue teams to support growth, retention, and renewal outcomes

We’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.

What You’ll Bring

Must-Haves:

• 2+ years’ experience practicing law in a top-tier law firm or in-house corporate legal team, or 5+ years’ experience in Consulting, Customer Success, or a related SaaS role
• Proven ability to deliver high-quality work at pace with measurable outcomes
• Strong communication and presentation skills, with the ability to engage diverse stakeholders
• Consultative mindset with the ability to influence customers and guide best practices
• Self-motivated and adaptable in a fast-changing technology environment
• Experience working cross-functionally and managing stakeholder feedback effectively

Nice-to-Haves:

• Experience working in LegalTech or with legal workflows
• Background in transactional law
• Experience supporting or enabling GenAI or AI-driven product usage
• Experience in enterprise customer-facing or adoption-focused roles

What You’ll Experience

• A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
• Global Reach. Partner with teams around the world to solve complex challenges that matter.
• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.