Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Chester; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a Solution Architect to join their Chester office. This permanent position focuses on delivering technology roadmaps and solutions in a hybrid working environment, with expertise in Salesforce and customer-centric architecture essential for success.

Benefits

Excellent pension plan

Up to 18% bonus

Comprehensive benefits package

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.
• End-to-end solution architecture for customer products.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work closely with product teams focusing on customer-centric functions.
• Ensure successful implementation of architectural solutions.

Skills

Agile

Customer Journey

Solution Architecture

CRM

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Chester

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Client:

Hawksworth

Location:

Chester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. The role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• This is a permanent position.
• Location: Chester (Hybrid working, minimum once a month in the office)
• Salary: Up to £110k + up to 18% bonus + excellent pension plan and benefits.
• The client is a global Financial Services company; experience in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions
• End-to-end solution architecture for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience focusing on Customer Service, please apply now!