Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Guildford; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

A prominent client in the Financial Services sector is seeking a Solution Architect with a focus on customer service to define technology roadmaps and deliver impactful solutions. This permanent position based in Guildford offers a hybrid working model and a competitive salary, complemented by performance bonuses and excellent pension plans. Applicants should possess extensive experience in agile development and customer journey mapping, ideally within medium to large organizations.

Benefits

18% bonus

Excellent pension plan

Qualifications

• Experience in medium to large organizations.
• Background in product-centric technology development.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.

Responsibilities

• Work with product teams to define and deliver technology roadmaps.
• Ensure successful implementation of solution architectures.
• Design customer-centric solutions and manage integrations.

Skills

Experience as a Solution Architect

Agile

Customer Journey experience

End-to-end solution architecture

Expertise in Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Guildford

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Client:

Hawksworth

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service Line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Guildford, UK (hybrid working, minimum once a month in the office)
• Salary: up to £110k + up to 18% bonus + excellent pension plan and benefits.
• The client is a global Financial Services company; experience in Financial Services is highly desirable.

Required skills and experience include:

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions.
• End-to-end solution architecture for customer products, including design, modeling, coding frameworks, integrations, and operational ownership.
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud).
• Experience in enabling CRM within complex application ecosystems.
• Customer Journey experience.

If you have Solution Architecture experience focusing on Customer Service, please apply now!