Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

Hawksworth; London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Hawksworth is seeking a Solution Architect specializing in customer service for a leading company in Financial Services. The role involves defining and delivering technology roadmaps while working closely with product teams. The ideal candidate will have experience in Agile development and Salesforce to design solutions and enhance customer journeys in a mid-senior level position with a competitive salary and benefits.

Benefits

Excellent pension plan

Up to 18% bonus

Qualifications

• Tenure as a Solution Architect in medium to large organizations.
• Background in product-centric technology development.
• Experience in end-to-end solution architecture for customer products.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Drive the implementation of solutions in collaboration with product teams.
• Work on customer-centric functions and design solutions for CRM.

Skills

Agile

Customer Journey experience

Salesforce expertise

Job description

Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package

Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package

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Partner / Director at Hawksworth Consulting

Hawksworth are now recruiting for a Solution Architect who has good experience in the Customer service line for a large organisation. This opportunity will join an architecture team that collaborate closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures, driving successful implementation.

• The vacancy is permanent.
• Location: London or Bristol
• Hybrid working (expectation is minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + am excellent pension plan and other benefits.
• The client is a global Financial Services company, so a Financial Services background is highly desirable.

We need the following skills and experience:

• Tenure as a Solution Architect and in medium to large organisations
• Background in Agile , product-centric technology development and digital focused solution architecture with experience of customer centric functions.
• End-to-end solution architecture for customer products covering design, modelling, coding frameworks, integrations and operational ownership.
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud).
• Expertise in enabling CRM within complex application ecosystems.
• Customer Journey experience

If you have the Solution Architecture experience, we require specialising in Customer Service line, then please apply now!

You can also reach out to me at [e-mail].

Thank you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Financial Services and Insurance

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