Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Brighton; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A global Financial Services company is seeking a Solution Architect to join their Brighton office. The role focuses on providing architecture for customer-centric solutions and requires strong experience in Salesforce and Agile methodologies. Ideal candidates will have a proven background in designing end-to-end customer products and be comfortable working in a hybrid environment.

Benefits

Excellent pension plan

Up to 18% bonus

Hybrid working

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development.
• Expertise in customer-centric functions with end-to-end solution architecture.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Collaborate with Customer Focused Engineering product teams.
• Ensure successful implementation of solution architectures.

Skills

Solution Architecture

Agile

Customer Journey

Tools

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Brighton

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Client:

Hawksworth

Location:

Brighton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting a Solution Architect with experience in the Customer Service Line for a large organization. This role involves working within an architecture team that collaborates closely with Customer Focused Engineering product teams. The successful candidate will define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Brighton (hybrid working, minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and benefits.

The client is a global Financial Services company, so a background in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions
• End-to-end solution architecture experience for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience specializing in Customer Service line, please apply now!