Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Portsmouth; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading company in Financial Services is seeking a Solution Architect to join their architecture team in Portsmouth. This permanent role involves defining technology roadmaps and collaborating with product teams to implement customer-centric solutions. Candidates should possess a strong background in solution architecture with a focus on customer service and experience in Salesforce.

Benefits

Up to 18% bonus

Excellent pension plan

Other benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile and digital-focused solution architecture.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Collaborate closely with Customer Focused Engineering product teams.
• Ensure successful implementation of customer products.

Skills

Solution Architecture

Agile

Customer Journey

Salesforce

Digital-Focused Solution Architecture

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Portsmouth, Hampshire

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Client:

Hawksworth

Location:

Portsmouth, Hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves joining an architecture team that collaborates closely with Customer Focused Engineering product teams. Responsibilities include defining and delivering technology roadmaps and solution architectures to ensure successful implementation.

• The position is permanent.
• Location: Portsmouth, Hampshire
• Hybrid working model (minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and other benefits.

The client is a global Financial Services company, so a background in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions
• End-to-end solution architecture experience for customer products, including design, modelling, frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience focused on Customer Service, please apply now!