Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Bedford; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading company in Financial Services is seeking a skilled Solution Architect experienced in Customer Service lines. This permanent role, based in Bedford, involves collaboration with product teams to deliver innovative technology solutions. The package includes a competitive salary and comprehensive benefits.

Benefits

Excellent pension plan

Up to 18% bonus

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud).
• Background in Agile and product-centric technology development.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work with product teams to ensure successful implementation.
• Operational ownership of end-to-end solution architecture for customer products.

Skills

Agile

Solution Architecture

Customer Journey experience

Tools

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Bedford

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Client:

Hawksworth

Location:

Bedford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is now recruiting for a Solution Architect with significant experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Bedford (with hybrid working, minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and other benefits.
• The client is a global Financial Services company; hence, a Financial Services background is highly desirable.

Required skills and experience include:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with a focus on customer-centric functions
• End-to-end solution architecture for customer products, including design, modelling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you possess Solution Architecture experience, particularly in the Customer Service line, please apply now!