Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Watford; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading financial services company is seeking a Solution Architect with a strong background in customer service. The role involves working within an architecture team, delivering technology roadmaps, and ensuring successful implementation. Candidates with expertise in Salesforce and customer-centric functions are encouraged to apply.

Benefits

Up to 18% bonus

Excellent pension plan

Qualifications

• Strong experience in Solution Architecture within medium to large organizations.
• Background in Agile and customer-centric technology development.
• Expertise in Salesforce, preferably Financial Services Cloud.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Collaborate with Customer Focused Engineering product teams.
• Ensure successful implementation of customer products.

Skills

Solution Architecture

Agile

Customer Journey

Salesforce

CRM Implementation

Job description

Social network you want to login/join with:

Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Watford, Hertfordshire

col-narrow-left

Client:

Hawksworth

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Hawksworth is now recruiting for a Solution Architect with strong experience in the Customer Service line for a large organization. This role involves working within an architecture team that collaborates closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The vacancy is permanent.
• Location: London or Bristol
• Hybrid working (minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and other benefits.

The client is a global Financial Services company, so a Financial Services background is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions
• End-to-end solution architecture for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience, especially in Customer Service, please apply now!