Software Engineer - Amazon Connect

Capital One; Barrow upon Soar; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading financial services company is seeking a Software Engineer to join their team in the UK. This role is focused on building and maintaining the AWS architecture for their Contact Centre platform, requiring expertise in Node/Javascript. The position promotes a hybrid working arrangement, involving office presence in Nottingham three days a week. The ideal candidate will have experience in cloud environments, a commitment to best practices, and effective communication skills to work collaboratively within the engineering team.

Qualifications

• Production-grade experience of software engineering ideally in Node/Javascript or Go.
• Development experience within an AWS cloud environment focusing on serverless components.
• Knowledge of test-driven development and continuous integration processes.

Responsibilities

• Build, run and own the AWS estate for the UK Contact Centre platform.
• Estimate, scope, and plan work within an agile environment.
• Participate in proactive incident management with a 24/7 on-call rota.

Skills

Node/Javascript

AWS cloud environment

Test-driven development

Infrastructure-as-code

CI/CD pipeline management

Effective communication

Tools

Jenkins

Monitoring tools

Job description

Overview

Are you a software engineer looking for an opportunity to be a part of a team where your work will directly impact thousands of people every day? Do you have solid knowledge of the software development lifecycle in Node/Javascript or Go? Are you eager to set best practice within an engineering team and lead by example? If yes, we are looking for you!

Responsibilities

• Build, run and own the AWS estate that powers the UK Contact Centre platform, including Lambda, API Gateway, DynamoDB, S3 and our front‑end portal that sits on top of Amazon Connect.
• Build, test and own your software engineering development deployments from start to finish.
• Innovate within your team and contribute to your technical domain.
• Deliver key outcomes for the business from inception through to design and hands‑on delivery, in collaboration with your team and wider engineering stakeholders.
• Estimate, scope and plan your work within an agile environment.
• Work closely with the AWS account team to ensure solutions match target architecture patterns, are scalable, and cost‑effective.
• Participate in proactive incident management and, if required, join the 24/7 on‑call rota (includes additional pay).

Diversity & Inclusion

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
• OutFront – to provide LGBTQ+ support for all associates.
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
• Women in Tech – promoting an inclusive environment in tech.
• EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
• Enabled – focused on supporting associates with disabilities and neurodiversity.

Qualifications

• Production‑grade experience of software engineering and knowledge of the software development lifecycle, ideally in Node/Javascript or Go.
• Development experience within an AWS cloud environment, particularly with serverless components such as Lambda, API Gateway and DynamoDB.
• Familiar and comfortable working in a test‑driven development environment and baking quality into everything you do.
• A willingness to learn more about Contact Centre operations and what a good digital self‑service platform looks like.
• Experience using monitoring & logging tools to troubleshoot problems in a distributed network of systems.
• Excellent understanding of infrastructure‑as‑code and CI/CD pipeline management via Jenkins.
• Strong experience in back‑end architectural and design patterns.
• Effective communication and partnering across engineering teams to share solutions and reduce waste.
• Extensive knowledge to successfully identify, troubleshoot and pre‑empt operational issues.
• Proactive approach to problem determination, identifying areas for improvement and system bottlenecks.

Working Arrangement

The role is based in our Nottingham office 3 days a week (Tuesdays, Wednesdays and Thursdays) with a hybrid working model that gives flexibility to work from home.

About the Team

The UK Connect team supports Capital One’s UK Contact Centre operation, running on Amazon Connect on AWS. The team sits at a fantastic intersection between enabling a busy and thriving contact centre across voice and chat channels, while delivering on its own platform roadmap, and ensuring we maintain a secure and stable service.