Soft Play Attendant

Bell Recruitment; Carryduff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local recruitment agency is seeking a Soft Play Supervisor in Carryduff to oversee soft play and café operations. The role involves ensuring safety, maintaining hygiene standards, and providing excellent customer service in a fun environment for children and families. The ideal candidate should have experience in the hospitality sector, possess a Food Hygiene Level 2 certificate, and have strong communication and organizational skills. This position will include weekend and holiday shifts.

Qualifications

• Previous experience in a café, hospitality, or food service environment.
• AccessNI clearance required.

Responsibilities

• Supervise soft play activities and enforce rules.
• Oversee café operations to ensure quality service.
• Ensure compliance with health and safety procedures.
• Create a welcoming environment for customers.

Skills

Excellent customer service and communication skills

Calm and confident demeanor

Strong organisational skills

Education

Food Hygiene Level 2 certificate or willingness to obtain

First Aid qualification (desirable)

Job description

Soft Play Supervisor – Job Description

Role Purpose

The Soft Play Supervisor is responsible for the day-to-day supervision of the soft play facility and café, ensuring a safe, clean, fun, and welcoming environment for children and families. The role involves delivering high standards of customer service, overseeing café operations, and ensuring full compliance with health & safety and food hygiene requirements.

Key Responsibilities

Soft Play Operations

• Supervise soft play activities to ensure children play safely and equipment is used correctly.

• Enforce soft play rules and manage behaviour in a friendly, calm, and professional manner.

• Conduct regular safety checks of play equipment and report or escalate maintenance concerns.

• Maintain a clean, tidy, and well-presented soft play area throughout operating hours.

Café Duties

• Oversee café operations during assigned shifts to ensure efficient service and quality standards.

• Prepare and serve hot and cold drinks, food, and snacks as required.

• Ensure compliance with food hygiene, allergen awareness, and cleanliness standards.

• Maintain cleanliness of café counters, seating areas, and food preparation spaces.

Health, Safety & Compliance

• Ensure all health and safety procedures are followed across soft play and café areas.

• Accurately record and report accidents and incidents in line with procedures.

• Uphold food safety, allergen management, and hygiene standards at all times.

Customer Experience

• Create a welcoming, friendly, and fun environment for children and parents.

• Support childrens parties, group bookings, and special events.

• Respond professionally to customer queries and resolve issues where appropriate.

Skills & Competencies

• Excellent customer service and communication skills.

• Calm, confident, and approachable when dealing with children and parents.

• Strong organisational skills with the ability to multitask in a busy environment.

Experience & Qualifications

• Previous experience in a café, hospitality, or food service environment.

• Food Hygiene Level 2 certificate or willingness to obtain.

• First Aid qualification (desirable).

• AccessNI clearance required.

Working Hours

• 10:00am – 5:00pm

• Includes weekends and school holidays