Social Sustainability Manager

ISS Facilities Services; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facility management company located in London is seeking a Social Sustainability Manager to manage the ISS Social Value Plan. In this hands-on leadership role, you will oversee a team of Community Managers and ensure impactful delivery throughout the contract lifecycle. The ideal candidate will have a strong understanding of social value legislation and excellent project management skills. Join us to make a real change in communities while promoting diversity and inclusivity.

Qualifications

• Strong understanding of social value legislation and the Central Government Social Value Model.
• Experience managing large datasets and ensuring data accuracy.
• Proven line management experience, ideally leading teams of 5+.

Responsibilities

• Own and deliver the ISS Social Value Plan regionally.
• Collate and report all qualitative and quantitative social value data.
• Manage a regional team of 7 Community Managers.

Skills

Stakeholder engagement

Project management

Data management

Communication skills

Understanding of social value legislation

Tools

TOM System

Job description

Social Sustainability Manager

Location: London, E14 9SH

Hours of work: 40

Contract Type: Permanent

We’re hiring a Social Value Lead to manage the delivery of the ISS Social Value Plan across a major government contract.

Job Description

This is a hands-on leadership role focused on turning strategy into action - ensuring social value commitments are delivered throughout the contract lifecycle, and that reporting is accurate, impactful, and timely.

You’ll lead a team of regional Community Managers, drive local delivery, and manage key partnerships that maximise benefits to people and communities.

Ideal for someone passionate about social impact, confident in stakeholder engagement, and ready to lead real change at scale.

Key Responsibilities

Own and deliver the ISS Social Value Plan regionally, meeting all contract commitments
Collate and report all qualitative and quantitative social value data against contract SPIs
Represent Social Value in Community Interest Groups, driving collaboration internally and externally
Drive continuous improvement of social value programmes in line with ISS strategy
Stay up to date on legislation and local needs to ensure programmes are relevant and best practice
Manage a regional team of 7 Community Managers to deliver through local Future Careers in FM Hubs
Support national reporting, stakeholder engagement, and upskilling on social value across the contract

Professional and Personal Competencies/Qualifications

Strong understanding of social value legislation and the Central Government Social Value Model
Confident using the TOM System, including data, evidence, and reporting requirements
Skilled at managing large datasets and ensuring data accuracy
Proven line management experience, ideally leading teams of 5+
Excellent communication and project management abilities
Strong stakeholder engagement and relationship-building skills
Understanding of the built environment and the FM sector at the national level

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]