SOC Operations Communications Officer

Ministry of Justice; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Manchester is seeking a security professional to oversee communication monitoring and ensure compliance with regulations. The role requires strong organisational skills and the ability to work independently in dynamic environments. Candidates must be SC vetted and possess a valid UK driving licence for travel to prisons. This non-operational position includes both in-office responsibilities and occasional remote work.

Qualifications

• SC vetted and hold a valid UK driving licence for travel to prisons.
• Strong knowledge of RIPA and experience in authorised communication monitoring.
• Proficiency in managing case‑management systems.

Responsibilities

• Collect and monitor information through various platforms.
• Ensure all suspicious activities are reported according to compliance regulations.
• Manage the Digital Case Management System and related administrative duties.

Skills

Communication monitoring

Organisational skills

Record-keeping

Independent working

Adaptability

Job description

Overview

The Directorate of Security (DOS) supports Human and Public Protection Services (HMPPS) in preventing victims by creating a secure and stable environment. The Serious and Organised Crime Unit (SOCU) delivers HMPPS’ response to threats of Serious and Organised Crime. This regional role is non-operational and will be based mainly from the DOS Regional Hubs, with occasional remote work and travel to prisons as required.

Responsibilities

• Collect and monitor information through a variety of platforms (PIN, phone, video call, CCTV, mail monitoring).
• Ensure all suspicious activities are reported in compliance with the Regulation of Investigatory Powers Act (RIPA) and elevated to the Regional SOCU Lead/Deputy Lead when necessary.
• Maintain accurate records and a database of authorised RIPA authorities, ensuring timely reviews and authorisations.
• Manage the Digital Case Management System and perform related administrative duties.
• Monitor movements and associations of identified SOI through mail and PIN phone surveillance.
• Liaise with analysts in the RIU and SOCU to share knowledge of banded nominals cases for high‑quality communication monitoring.
• Work independently, sometimes in establishments at short notice to support tactical disruption interventions.
• Prepare documentation for verification/quality checking and attend relevant meetings.
• Undertake specialist training as required and develop professional relationships with stakeholders.
• Understand and comply with national/local policies and legislation.

Qualifications

• SC vetted and hold a valid UK driving licence (required for travel to prisons).
• Strong knowledge of RIPA and experience in authorised communication monitoring.
• Proficiency in managing case‑management systems and maintaining databases.
• Ability to work autonomously and adapt to dynamic operational contexts.
• Strong organisational and record‑keeping skills.
• Good written and verbal communication skills.

There is no line‑management responsibility for this role.