SME Account Handler

Lawes Insurance Recruitment; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

An insurance recruitment agency is seeking an experienced Account Handler to support SME clients in managing insurance portfolios and delivering tailored solutions. Responsibilities include managing client queries and renewals, providing product advice, and nurturing client relationships. The ideal candidate will have a background in commercial insurance and strong negotiation skills. If you have relevant experience, please reach out via phone or email.

Qualifications

• Proven background in account handling within commercial insurance.
• Strong knowledge of SME/commercial insurance products and markets.
• Solid understanding of FCA regulations and compliance obligations.

Responsibilities

• Manage renewals, mid-term changes, claims, and client queries.
• Provide advice on insurance products and ensure client protection.
• Develop relationships with clients and identify new business opportunities.

Skills

Problem-solving ability

Attention to detail

Negotiation skills

Communication skills

Organisational skills

Education

Progress towards CII qualifications (Cert/ACII)

Job description

PURPOSE OF ROLE

On behalf of our client, we’re looking for an experienced Account Handler to join their SME team. This role is all about supporting a wide mix of business clients, managing insurance portfolios, and delivering tailored solutions. The successful candidate will be central to building strong client relationships, ensuring retention, and driving service excellence.

RESPONSIBILITIES

• Manage renewals, mid‑term changes, claims, and client queries with accuracy and care
• Provide clear advice on a range of insurance products, making sure clients are fully protected
• Develop and maintain strong relationships with existing clients while spotting opportunities for new business
• Prepare and process policies, renewals, and endorsements, ensuring all documentation is accurate
• Negotiate with insurers to secure the best terms and premiums
• Keep records up to date and compliant with company and FCA standards
• Work collaboratively with colleagues, sharing knowledge and supporting team success

DAY‑TO‑DAY

• A typical day will involve managing a varied client portfolio, handling high volumes of work, and ensuring deadlines are met without compromising accuracy
• You’ll liaise with insurers, advise clients, and keep all activity in line with compliance requirements, while working closely with your team to deliver seamless service

EXPERIENCE

• Proven background in account handling within commercial insurance
• Strong knowledge of SME/commercial insurance products and markets
• Solid understanding of FCA regulations and compliance obligations
• Progress towards CII qualifications (Cert/ACII) is highly desirable

SKILLS

• Strong problem‑solving ability and sound judgement
• Great attention to detail and solid organisational skills
• Confidence negotiating with insurers and advising clients
• A collaborative approach, with adaptability to meet changing demands
• A client‑first mindset with excellent communication skills

If you have the relevant experience or know someone that does please contact me now on 07458162842 or email us at [e-mail]