Smb Sales Manager

Robertson Sumner Ltd; England; On-site; GBP 45,000 - 75,000; Full time

Job summary

Robertson Sumner Ltd. is seeking a dynamic Sales Manager to lead our SMB Sales division. You will guide a team of 10–12 sales professionals, including a Team Leader, and champion a customer-first approach to deliver outstanding service and growth.

You will manage ~5 key customers, handling escalations and maintaining satisfaction while driving the sales strategy and achieving targets through strong leadership.

Qualifications

• Experience as a Sales Manager, preferably SMB sector.
• Servant leadership mentality and coaching ability.
• Strong communication and negotiation skills.
• Passion for nurturing early careers and growing teams.
• IT sales background is a plus but not mandatory.

Responsibilities

• Lead and inspire a team of 10–12 sales professionals (including 1 Team Leader).
• Foster a customer-first culture and ensure exceptional service delivery.
• Manage relationships with ~5 key customers focusing on retention and growth.
• Handle escalations and maintain client satisfaction through external communication (~20%).
• Drive sales strategy execution and achieve targets through effective team management.

Skills

Team leadership

Leadership

Customer focus

Negotiation

Communication

Sales strategy

Job description

We are seeking a dynamic individual to join our team and lead our client’s SMB Sales division.

If you possess strong leadership skills, align with our company values, and thrive in a customer-centric environment, we want to hear from you!

Key Responsibilities:

• Lead and inspire a team of 10-12 sales professionals, including 1 Team Leader.
• Cultivate a customer-first attitude within the team, ensuring exceptional service delivery.
• Manage relationships with approximately 5 key customers, focusing on retention and growth.
• Engage in around 20% external communication, handling escalations and maintaining client satisfaction.
• Drive sales strategy implementation and achieve targets through effective team management.

Desired Qualifications:

• Previous experience as a Sales Manager, preferably in the SMB sector.
• Strong leadership skills with a servant leader mentality.
• Passion for nurturing early careers and fostering team growth.
• Customer-centric approach with excellent communication and negotiation skills.
• Ideally, a background in IT sales, but open to candidates who meet other criteria.