SMB Account Manager (Customer Development)

Mimecast Limited; Greater London; In loco; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Deepstreamtech is seeking a dynamic SMB Account Manager in Greater London to join our Customer Development team. This role requires building and nurturing relationships with existing customers, focusing on upselling Mimecast solutions, achieving sales targets, and enhancing customer retention. The ideal candidate has over 1 year of IT sales experience, excellent communication skills, and a positive, results-driven attitude. Join us in making a significant impact on customer success and business growth.

Competenze

• Minimum 1+ years of IT sales experience, preferably in Email/Messaging/Security/Storage.
• Demonstrated success in achieving sales revenue quotas.
• Experience in both Direct and In-Direct sales roles.

Mansioni

• Meet and exceed sales targets: Achieve monthly, quarterly, and annual upsell revenue goals.
• Proactively liaise with every account to ensure effective adoption of Mimecast solutions.
• Develop and execute sales activity plans to meet revenue targets.
• Cultivate and maintain strong relationships with existing accounts.

Conoscenze

Sales experience: Minimum 1+ years in IT sales

Proven results in achieving sales quotas

Direct and In-Direct sales experience

Understanding of Corporate IT

Strong commercial awareness

Excellent communication skills

Positive, results-oriented outlook

Formazione

Degree level education preferred

Descrizione del lavoro

Requirements

• Sales experience: Minimum 1+ years of IT sales experience (experience within Email/Messaging/Security/Storage is a plus)
• Proven results: Demonstrated success in achieving sales revenue quotas
• Sales channels: Experience in both Direct and In-Direct sales roles is ideal
• Corporate IT knowledge: Understanding of Corporate IT teams and their buying processes
• Business acumen: Strong commercial awareness and decision-making skills
• Communication: Excellent verbal and written communication skills
• Results-driven: A positive, results-oriented outlook with a determination to succeed
• Education: Degree level education preferred but not essential

What the job involves

• We're searching for a dynamic SMB Account Manager to join our Customer Development team - the driving force behind building and nurturing relationships with our existing customers. In this role, you’ll work with current Mimecast accounts (1-350 users), leveraging your sales expertise to uncover upsell opportunities, reduce churn risk, and foster long-lasting relationships.
• This isn’t just a job - it’s a chance to be part of a rapidly growing team where your contributions will have a tangible, lasting impact. If you’re a self‑motivated go‑getter, a team player, and have a proven track record of turning challenges into wins, we want you on our team.
• Achieve sales targets: Meet and exceed monthly, quarterly, and annual upsell revenue goals.
• Customer adoption and retention: Proactively liaise with every account in your book of business, ensuring customers are effectively adopting Mimecast solutions and avoiding downsell and churn risks.
• Collaborate with the channel team: Work closely with the Partner/Channel Development team to create and execute account plans.
• Sales activity planning: Develop and execute sales activity plans to meet agreed revenue targets.
• Build relationships: Focus on cultivating and maintaining strong, long‑term relationships with existing accounts.
• Drive incremental revenue: Sell new technologies to the existing customer base and identify opportunities for upselling and cross‑selling.
• Business administration: Manage reporting of key performance indicators (KPIs) and ensure CRM hygiene is maintained.
• End-to-end sales methodology: Follow and execute Mimecast’s defined sales methodology and processes.
• Reporting and insights: Monitor and report on sales activities while providing relevant management information.
• Cross-functional collaboration: Work closely with other internal teams to support business goals and organizational development.
• Training and development: Attend training sessions to continually enhance relevant knowledge and skills.