Sleep Service Coordinator — Patient Support & Scheduling

Vivisol; Crawley; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

33 days holiday (including BH)

Matched contribution pension scheme

Enhanced maternity and paternity leave

Yearly bonus scheme

Free on-site parking

Job summary

Vivisol in Crawley is hiring a Sleep service Coordinator to support patients by handling calls, organising visits and providing verbal assistance with equipment. The role is 37.5 hours per week, five in seven days rota, with rota'd hours between 7am and 8pm; weekends may be required.

Based at Manor Royal with free on-site parking and good transport links. You will manage patient calls, administer orders, perform data entry, provide telephone and email support to patients, relatives and

Qualifications

• Previous customer service experience (Phone based desirable)
• Excellent communication skills (verbal and written)
• An Enhanced DBS (provided for you as part of the probation process)
• Effective Telephone and clear communication skills
• Empathetic and a problem solver
• Team player
• Trustworthy, reliable & ethical
• Good organisational skills
• Excellent computer skills and accuracy

Responsibilities

• Handling Patient Calls as part of the sleep call centre.
• Administration of patient orders.
• General administration and data entry.
• Telephone support for patients, relatives and healthcare professionals.
• Provide first line support to all patients requiring assistance E-Mail, telephone, letter and SMS
• Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient
• Investigate and resolve customer complaints and resolve complaints quickly and patiently
• Maintain thorough and accurate records

Job description

Vivisol in Crawley is hiring a Sleep service Coordinator to support patients by handling calls, organising visits and providing verbal assistance with equipment. The role is 37.5 hours per week, five in seven days rota, with rota'd hours between 7am and 8pm; weekends may be required.

Based at Manor Royal with free on-site parking and good transport links. You will manage patient calls, administer orders, perform data entry, provide telephone and email support to patients, relatives and