Customer Service Coordinator - Nights

Vivisol; Crawley; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

33 days holiday (including BH)

Yearly bonus scheme

Training and development programs

Job summary

Vivisol in Crawley is seeking a Customer Service Coordinator for night shifts to join our modern office near Gatwick. You will be the first point of contact for patients and carers across England and Scotland, handling queries with empathy and accuracy, and processing replenishment orders.

The role provides 37.5 hours per week on varied shifts, with a starting salary of £23,891 and benefits including 33 days holiday, training and development programs, enhanced maternity/paternity leave, and a

Qualifications

• 1 year of customer service experience, ideally in an office or call centre
• Excellent phone manner
• Enhanced DBS disclosure provided during probation

Responsibilities

• Dealing with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
• Processing replenishment orders from patients and attempting to solve queries over the telephone
• Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
• Liaising closely with other departments by e-mail and telephone, giving accurate information at all times
• To work with the senior team on process improvements and projects
• Provide support to other areas of the Customer Service department when required

Skills

Customer service

Phone manner

Job description

• Customer Service Coordinator - Crawley/Gatwick

Customer Service Coordinator - Nights

Contract Type: Perm - 37.5 hours per week

Closing Date: Monday, January 01, 0001

Vivisol are currently hiring for a Customer Service Coordinators at their modern office based in Crawley. We are looking for someone to join our dynamic team to provide support to our customers and carers across England and Scotland, as the first point of contact for any queries that come in. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £23,891.

The Customer Service Coordinator position is office based, covering 37.5 hours per week. We have a number of different shift patterns available, including:

• Monday to Friday, 9am-5pm
• Monday to Friday, 3pm-11pm
• Sunday to Thursday, 9am-5pm
• Tuesday to Friday, 10am-6pm, Saturday 9am-5pm
• Mon, Tue, Thu, Fri, 9am-5pm, Sun, 11am-7pm
• Mon, Tue, Thu, Fri, Sat, 10am-6pm

The idea candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.

Main duties and responsibilities:

• Dealing with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
• Processing replenishment orders from patients and attempt to solve queries over the telephone
• Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
• Liaising closely with other departments by e-mail and telephone, giving accurate information at all times
• To work with the senior team members on process improvements and projects
• Provide support to other areas of the Customer Service department when required

Required candidate experience:

• Previous customer service experience (1 year), ideally office or call centre based
• Excellent phone manner
• An Enhanced DBS (provided for you as part of the probation process)

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU