Patient Services Lead & Care Coordinator

Wessex LMCs Ltd.; Poole; Hybrid; GBP 22,000 - 30,000; Part time

Job summary

Village Surgery in Poole is seeking a Patient Services Care Co-Ordinator/Manager to support patient services and manage the reception team. The role involves assisting the Management team to ensure smooth operations and a high standard of patient care, with a focus on problem solving and organisational skills.

The post requires leadership experience, flexibility and the ability to work on site for 30 hours per week, including Fridays.

Qualifications

• Flexible, accurate, problem solver, organised, proactive and able to work autonomously or in a team.
• Good knowledge of SystmOne would be advantageous.

Responsibilities

• Manage day-to-day activities of the reception area and team, first contact for problems.
• Provide support to GPs and Nurses and assist management.
• Arrange staff rota and oversee reception staffing and holidays.
• Recruit new reception staff with the management team; interview and select.
• Communicate effectively with GP Partners and the Practice Manager on reception issues.
• Attend HODs and PCN Reception Meetings to share ideas and establish protocols.
• Ensure reception protocols are written and staff signpost patients to appropriate services.

Skills

Leadership experience

Organised

Problem solving

Tools

SystmOne

Job description

Village Surgery in Poole is seeking a Patient Services Care Co-Ordinator/Manager to support patient services and manage the reception team. The role involves assisting the Management team to ensure smooth operations and a high standard of patient care, with a focus on problem solving and organisational skills.

The post requires leadership experience, flexibility and the ability to work on site for 30 hours per week, including Fridays.