Patient Services Lead — Flexible Hours & Impact

Modality Partnership; Crawley Down; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

NHS Pension

Annual Leave (27 days + bank holidays)

Employee discounts

Employee Assistance Programme (EAP)

Career development pathways

Enhanced family-friendly policies

Flexible working options

Wellbeing support

Job summary

Modality Partnership is recruiting a Patient Services Manager for Crawley Down Health Centre. The role focuses on leading patient services, improving service delivery, and supporting clinical and non-clinical teams to provide excellent patient experiences.

The position requires strong communication, organisational skills, and leadership capabilities. You will work with divisional managers and support teams to drive improvement and ensure high-quality patient care.

Qualifications

• Effective written and verbal communication skills.
• Ability to manage difficult situations and challenging behaviours.
• Strong leadership and team management abilities.
• Ability to work collaboratively to develop solutions.
• Good IT and organisational skills.

Responsibilities

• Staff and rota management, payroll and expenses oversight.
• Organising meetings and handling patient queries.
• Ensuring CQC compliance and supporting policy implementation.
• Collaborating with central support teams (finance, HR, recruitment, complaints).
• Drive service delivery improvements and change management within the practice.

Skills

Effective written and verbal communic

Difficult situations management

Leadership and team management

Collaborative problem solving

IT and organisational skills

Education

NVQ Level 3 or equivalent

Job description

Modality Partnership is recruiting a Patient Services Manager for Crawley Down Health Centre. The role focuses on leading patient services, improving service delivery, and supporting clinical and non-clinical teams to provide excellent patient experiences.

The position requires strong communication, organisational skills, and leadership capabilities. You will work with divisional managers and support teams to drive improvement and ensure high-quality patient care.