Customer Service Coordinator – Nights | 33 Days Holiday

Vivisol; Crawley; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

33 days holiday (including BH)

Yearly bonus scheme

Training and development programs

Job summary

Vivisol in Crawley is seeking a Customer Service Coordinator for night shifts to join our modern office near Gatwick. You will be the first point of contact for patients and carers across England and Scotland, handling queries with empathy and accuracy, and processing replenishment orders.

The role provides 37.5 hours per week on varied shifts, with a starting salary of £23,891 and benefits including 33 days holiday, training and development programs, enhanced maternity/paternity leave, and a

Qualifications

• 1 year of customer service experience, ideally in an office or call centre
• Excellent phone manner
• Enhanced DBS disclosure provided during probation

Responsibilities

• Dealing with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
• Processing replenishment orders from patients and attempting to solve queries over the telephone
• Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
• Liaising closely with other departments by e-mail and telephone, giving accurate information at all times
• To work with the senior team on process improvements and projects
• Provide support to other areas of the Customer Service department when required

Skills

Customer service

Phone manner

Job description

Vivisol in Crawley is seeking a Customer Service Coordinator for night shifts to join our modern office near Gatwick. You will be the first point of contact for patients and carers across England and Scotland, handling queries with empathy and accuracy, and processing replenishment orders.

The role provides 37.5 hours per week on varied shifts, with a starting salary of £23,891 and benefits including 33 days holiday, training and development programs, enhanced maternity/paternity leave, and a