Ski & Snowboard Customer Advisor

TUI; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading travel company is seeking a Customer Service Advisor in Manchester. In this role, you'll combine your passion for skiing or snowboarding with exceptional customer care, providing support throughout customers' journeys. Candidates should have strong communication skills and be enthusiastic about delivering quality service in a dynamic environment. This position offers a range of holiday benefits and requires flexibility in working hours.

Benefits

Holiday benefits including discounts

Health and Wellbeing support

Pension scheme and life assurance

Qualifications

• Keen interest in skiing or snowboarding and knowledge to share.
• Passionate about delivering excellent service.
• Great listener and effective communicator.

Responsibilities

• Provide expert advice and suggestions to customers.
• Handle customer contacts with a friendly 'can-do' attitude.
• Work closely with teams and suggest improvements.
• Stay knowledgeable about products and share personal stories.
• Resolve any questions or complaints effectively.
• Adapt to changing tasks and challenges.

Skills

Interest in skiing or snowboarding

Excellent service delivery

Effective communication

Problem-solving

Job description

A leading travel company is seeking a Customer Service Advisor in Manchester. In this role, you'll combine your passion for skiing or snowboarding with exceptional customer care, providing support throughout customers' journeys. Candidates should have strong communication skills and be enthusiastic about delivering quality service in a dynamic environment. This position offers a range of holiday benefits and requires flexibility in working hours.