Site Support Engineer - Field Maintenance & Customer Care

Jungheinrich Internal; Peterborough; On-site; GBP 36,000 - 54,000; Full time

Job summary

Jungheinrich seeks a Site Support Engineer in Peterborough to perform preventative maintenance and repair of materials handling and ancillary equipment. You will complete service reports, manage parts stock, and liaise with the after-sales team to keep customers informed on repair times.

The role prioritises customer relations, health and safety compliance, and identification of sales leads for Jungheinrich equipment. A driver’s license and ability to work unsupervised are essential.

Qualifications

• Mechanical and electrical bias required; maintenance/service background.
• Experience across automotive, HGV, mobile plant, forklift, or ex-forces military vehicles.
• Clean driving license and ability to work unsupervised.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers regarding repair times and ETA
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

Skills

Mechanical bias

Electrical bias

Automotive technicians

HGV

Mobile plant

Forklift

Ex-forces engineers

Job description

Jungheinrich seeks a Site Support Engineer in Peterborough to perform preventative maintenance and repair of materials handling and ancillary equipment. You will complete service reports, manage parts stock, and liaise with the after-sales team to keep customers informed on repair times.

The role prioritises customer relations, health and safety compliance, and identification of sales leads for Jungheinrich equipment. A driver’s license and ability to work unsupervised are essential.