Field Service Engineer – Materials Handling

Jungheinrich Internal; Redditch; On-site; GBP 28,000 - 38,000; Full time

Job summary

Jungheinrich is seeking a Field Service Engineer to service and maintain materials handling equipment in Redditch. The role focuses on mechanical and electrical maintenance, repair work, and delivering high levels of customer satisfaction.

You will manage parts stock, complete accurate service reports, and strive to meet contractual obligations while identifying sales leads for Jungheinrich products. A clean driving licence and customer-facing experience are essential.

Qualifications

• Mech and electrical biased engineers from maintenance/service backgrounds.
• Clean driving licence and good level of education.
• Experience in customer-facing environments and be able to work unsupervised; supervisory experience desirable.

Responsibilities

• Preventative maintenance of materials handling equipment and ancillary equipment
• Repair of materials handling equipment and ancillary equipment
• Accurately complete service reports and timesheets
• Manage and control parts stock
• Build customer relationships through good communication, ensuring contractual obligations are met
• Coordinate with the after sales office to provide accurate repair times and ETA
• Identify chargeable follow-up work and communicate to customers
• Ensure health and safety procedures are followed
• Identify sales leads for Jungheinrich equipment and After Sales products
• Act as a Company Ambassador at all times
• May be required to respond to calls or work outside normal hours

Skills

Time Management

Problem solving

Flexibility

Accountability

Adaptability

Initiative

Business acumen

Customer orientation

Job description

Jungheinrich is seeking a Field Service Engineer to service and maintain materials handling equipment in Redditch. The role focuses on mechanical and electrical maintenance, repair work, and delivering high levels of customer satisfaction.

You will manage parts stock, complete accurate service reports, and strive to meet contractual obligations while identifying sales leads for Jungheinrich products. A clean driving licence and customer-facing experience are essential.