Field Service Engineer - Materials Handling & Maintenance

Jungheinrich Internal; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Job summary

Jungheinrich is seeking a Field Service Engineer in Derby to perform repair and preventative maintenance on materials handling and related equipment. You will build strong customer relationships and ensure service reports and time sheets are completed accurately.

The role involves liaising with the after sales office to provide repair timelines and ETA, and identifying follow-up chargeable work to be completed promptly. A clean driving licence and customer-facing experience are essential.

Qualifications

• Mechanically and electrically biased engineers from maintenance/service backgrounds.
• Experience in a customer-facing environment.
• Clean driving licence required.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair of materials handling and ancillary equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations.
• Liaise with after sales office to update customers on repair times and ETA.
• Identify chargeable follow up work and communicate to the customer for timely completion.
• Ensure health and safety procedures are followed at all times.
• Identify sales leads for Jungheinrich equipment and After Sales products.
• Act as a Company Ambassador at all times.

Skills

Mechanical bias

Electrical bias

Customer facing

Driving licence

Unsupervised work

Education

Good education level

Job description

Jungheinrich is seeking a Field Service Engineer in Derby to perform repair and preventative maintenance on materials handling and related equipment. You will build strong customer relationships and ensure service reports and time sheets are completed accurately.

The role involves liaising with the after sales office to provide repair timelines and ETA, and identifying follow-up chargeable work to be completed promptly. A clean driving licence and customer-facing experience are essential.