RA105 | Site Support Engineer

Jungheinrich Internal; Peterborough; Presencial; GBP 36.000 - 54.000; Jornada completa

Descripción de la vacante

Jungheinrich seeks a Site Support Engineer in Peterborough to perform preventative maintenance and repair of materials handling and ancillary equipment. You will complete service reports, manage parts stock, and liaise with the after-sales team to keep customers informed on repair times.

The role prioritises customer relations, health and safety compliance, and identification of sales leads for Jungheinrich equipment. A driver’s license and ability to work unsupervised are essential.

Formación

• Mechanical and electrical bias required; maintenance/service background.
• Experience across automotive, HGV, mobile plant, forklift, or ex-forces military vehicles.
• Clean driving license and ability to work unsupervised.

Responsabilidades

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers regarding repair times and ETA
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

Conocimientos

Mechanical bias

Electrical bias

Automotive technicians

HGV

Mobile plant

Forklift

Ex-forces engineers

Descripción del empleo

RA105 || Site Support Engineer

Peterborough

Reports to: Area Service Manager

Department: Customer Service

Location: Peterborough

Role Purpose:

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

40 hours per week.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working