Site Supervisor – Maintenance & Customer Service

Jungheinrich; Ellesmere Port; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days leave

Pension matched 5–10%

Private medical insurance

Overtime opportunities

Tools and uniform

Industry-leading training

Job summary

Jungheinrich UK in Ellesmere Port is seeking a Site Supervisor (No Staff) to join our customer service engineering team. You will support the Area Service Manager by ensuring site performance, performing preventative maintenance, and repairing materials handling equipment.

You will build strong customer relationships, complete accurate service reports, manage parts stock, and work with the after-sales team to provide timely information and drive continuous improvement on site.

Qualifications

• Mechanically and electrically biased engineers from maintenance/service background.
• Clean driving license.
• Experience in customer-facing environment and ability to work unsupervised.
• Good communication and reporting skills.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair and service of materials handling equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships and meet contractual obligations.
• Contribute to customer review meetings for continuous improvement.
• Develop and motivate the site team using audit tools.
• Coordinate with after-sales to ensure timely repair information and ETA.
• Identify sales leads for Jungheinrich products and After Sales.
• Act as a Company Ambassador at all times.

Skills

Time management

Problem solving

Flexibility

Accountability

Adaptability

Initiative

Business acumen

Customer orientation

Decision making

Innovation

Negotiation & influencing

Team working

Tools

Maintenance knowledge

Job description

Jungheinrich UK in Ellesmere Port is seeking a Site Supervisor (No Staff) to join our customer service engineering team. You will support the Area Service Manager by ensuring site performance, performing preventative maintenance, and repairing materials handling equipment.

You will build strong customer relationships, complete accurate service reports, manage parts stock, and work with the after-sales team to provide timely information and drive continuous improvement on site.