Site Supervisor (Without Staff)

Jungheinrich UK; Ellesmere Port; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days leave

Discount website access

Pension matched 5-10%

Private Medical Insurance

Overtime opportunities

Toolkit & uniform

Industry leading training

Job summary

Jungheinrich UK Limited is seeking a Site Supervisor for our customer service engineering team in Ellesmere Port. You will assist the Area Service Manager to meet site performance goals, oversee preventative maintenance, and manage repairs of materials handling equipment.

The ideal candidate is mechanically and electrically biased, with a clean driving license, and experienced in customer-facing roles. You will be required to work flexibly, including outside normal hours, to support the site and

Qualifications

• Mechanically and electrically biased engineer background from maintenance/service roles.
• Clean driving licence and educated to a reasonable level.
• Customer facing experience and ability to work unsupervised.
• Time Management
• Problem solving
• Flexibility
• Accountability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Negotiation and influencing

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair of materials handling and ancillary equipment.
• Accurately complete service reports and timesheets.
• Manage and control parts stock.
• Build customer relationships and meet contractual obligations.
• Contribute to customer review meetings.
• Develop and coach the team using site audit tools for continuous improvement.
• Coordinate with after sales to provide accurate repair estimates.
• Identify chargeable follow-up work and communicate to customers.
• Adhere to health and safety procedures.

Skills

Mechanical bias

Electrical bias

Customer facing

Time management

Problem solving

Flexibility

Accountability

Initiative

Business acumen

Customer orientation

Decision making

Negotiation & influencing

Education

Clean driving license

Job description

Jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.

Within Jungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class. We invest in our talent and have a culture of openness, integrity, and respect. As a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard. By joining Jungheinrich you will join a team of people passionate to succeed.

We are currently looking for a Site Supervisor to join our customer service engineering team in Ellesmere Port.

What We Offer

• 25 days annual leave plus bank holidays
• Discount website which will give you access to 100’s of brands with opportunities for savings and cashback
• Company Pension Scheme: Employer matched contributions of between 5% and 10%
• Private Medical Insurance: Free to all employees as a taxable benefit
• Overtime opportunities
• Extensive toolkit and uniform
• Industry leading training

The Role

• Responsible for assisting the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsibilities

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Contribute to customer review meetings as agreed by line manager
• Develop and motivate team to maximise potential using site audit tool to drive continuous improvement
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Role Requirements

• We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.
• The ideal candidate will hold a clean driving license and have a good level of education.
• They will also have experience of working in a customer facing environment and be used to working unsupervised.
• Time Management
• Problem solving
• Flexibility
• Accountability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Negotiation and influencing

Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment. We ask you to take the time to complete the details below to help us to understand the characteristics of the candidates we attract and monitor and review our processes to ensure they are supportive of our aims. The data gathered will not be used as part of any decisions on any potential employment with Jungheinrich UK Limited.