Site Supervisor (Without Staff)

Jungheinrich; Ellesmere Port; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days leave

Pension matched 5–10%

Private medical insurance

Overtime opportunities

Tools and uniform

Industry-leading training

Job summary

Jungheinrich UK in Ellesmere Port is seeking a Site Supervisor (No Staff) to join our customer service engineering team. You will support the Area Service Manager by ensuring site performance, performing preventative maintenance, and repairing materials handling equipment.

You will build strong customer relationships, complete accurate service reports, manage parts stock, and work with the after-sales team to provide timely information and drive continuous improvement on site.

Qualifications

• Mechanically and electrically biased engineers from maintenance/service background.
• Clean driving license.
• Experience in customer-facing environment and ability to work unsupervised.
• Good communication and reporting skills.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair and service of materials handling equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships and meet contractual obligations.
• Contribute to customer review meetings for continuous improvement.
• Develop and motivate the site team using audit tools.
• Coordinate with after-sales to ensure timely repair information and ETA.
• Identify sales leads for Jungheinrich products and After Sales.
• Act as a Company Ambassador at all times.

Skills

Time management

Problem solving

Flexibility

Accountability

Adaptability

Initiative

Business acumen

Customer orientation

Decision making

Innovation

Negotiation & influencing

Team working

Tools

Maintenance knowledge

Job description

Site Supervisor (No Staff)

Ellesmere Port

Jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.

Within Jungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class. We invest in our talent and have a culture of openness, integrity, and respect. As a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard. By joining Jungheinrich you will join a team of people passionate to succeed.

We are currently looking for a Site Supervisor to join our customer service engineering team in Ellesmere Port.

What We Offer

• 25 days annual leave plus bank holidays
• Discount website which will give you access to 100’s of brands with opportunities for savings and cashback
• Company Pension Scheme: Employer matched contributions of between 5% and 10%
• Private Medical Insurance: Free to all employees as a taxable benefit
• Overtime opportunities
• Extensive toolkit and uniform
• Industry leading training

The Role

• Responsible for assisting the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsibilities

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Contribute to customer review meetings as agreed by line manager
• Develop and motivate team to maximise potential using site audit tool to drive continuous improvement
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Role Requirements

• We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.
• The ideal candidate will hold a clean driving license and have a good level of education.
• They will also have experience of working in a customer facing environment and be used to working unsupervised.

Competencies Required

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working