Site Manager

Imperial War Museums; Duxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent cultural institution in the United Kingdom is seeking a proactive Site Manager to oversee day-to-day operations, ensure safety compliance, and enhance visitor experiences. The role requires collaboration with teams to deliver exceptional services and manage events. Candidates should have strong operational management skills, experience with visitor care, and a GCSE-level education. Join us to make a real impact at our sites and contribute to our mission of providing welcoming and operational excellence.

Qualifications

• Proven experience managing contracts and service providers.
• Knowledge of operational management in public-facing environments.
• Commercial awareness and budget management experience.

Responsibilities

• Act as the contact for all operational matters at the branch.
• Oversee visitor services, security, and facilities contracts.
• Lead safeguarding and emergency planning efforts.

Skills

Operational management

Relationship building

Budget management

Problem-solving under pressure

Visitor care

Education

GCSE-level education (or equivalent)

Job description

We’re looking for a proactive Site Manager to be the central point of contact for one of our branches. In this pivotal role, you’ll ensure smooth day‑to‑day operations, uphold safety and compliance standards, and create an environment that’s welcoming and ready for visitors. You’ll work closely with teams across the organisation to deliver exceptional visitor experiences and support high‑profile events.

Role Responsibilities

• Act as the ‘go-to’ person for all operational matters at your branch.
• Oversee delivery of visitor services, security, and facilities contracts, ensuring compliance with KPIs and SLAs.
• Lead on safeguarding, crisis management, and emergency planning.
• Collaborate with internal teams and contractors to maintain high standards and resolve operational challenges.
• Support planning and delivery of ceremonial and large-scale events.
• Monitor performance, manage budgets, and identify opportunities for improvement.
• Ensure statutory obligations are met (Health & Safety, Fire Safety, Emergency Planning).
• Conduct regular site checks, risk assessments, and investigate incidents to maintain safety.
• Coordinate operational workflows and logistics for projects and events.
• Maintain accurate records, produce reports, and contribute to continuous improvement.
• Build strong relationships with contractors and stakeholders to ensure seamless service delivery.
• Induct staff and volunteers on operational procedures and support branch administration.

About You

• Proven experience managing contracts and service providers, with strong relationship‑building skills.
• Knowledge of operational management in public‑facing environments, including safety and security.
• A track record of delivering outstanding visitor care and adapting to change.
• Commercial awareness and budget management experience.
• Strong organisational skills and the ability to solve problems under pressure.
• GCSE‑level education (or equivalent) and a clean driving licence.

Experience in the heritage sector or visitor operations is desirable, but not essential. We welcome applicants from all backgrounds who share our commitment to safety, service, and visitor experience.

Apply Now

If you’re ready to take on a role where no two days are the same and make a real impact on our visitors’ experience, we’d love to hear from you. Apply today and help us keep our sites safe, welcoming, and operationally excellent.

For a full list of duties and the person specification which your application will be marked against, please view the Job Description.