SIA Licensed Retail Security Officer – Customer Focus

Kingdom Services Group; City of Westminster; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

Friendly team environment

Ongoing training and career dev.

Overtime opportunities

Early pay access

Employee wellbeing support

Opportunity to work for a leading firm

Job summary

Garage on Oxford Street is seeking Retail Security Officers to safeguard customers and staff while delivering excellent service. Two vacancies offer varied hours (44h and 19h weekly). A visible security presence, patrols, incident reporting, and customer-facing duties form the core responsibilities.

Applicants must hold a valid SIA Door Supervisor Licence, demonstrate 2 years in retail security, and possess strong communication and observational skills. A professional, calm approach is essential.

Qualifications

• A valid SIA Door Supervisor Licence.
• 2 Years experience in a Retail Security role
• Excellent communication and customer service skills.
• A professional approach with strong observational skills.
• Good problem-solving abilities and sound judgement.
• The ability to remain calm under pressure.
• A full five-year checkable employment history.

Responsibilities

• Providing a visible security presence within the store.
• Conducting regular site patrols and surveillance.
• Monitoring and reporting incidents.
• Completing Incident Reports and Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding to incidents professionally and effectively.
• Supporting store management and staff.
• Building positive relationships with customers and visitors.
• Resolving issues and conflict in a calm and professional manner.
• Ensuring all security procedures are followed.

Skills

Communication

Customer service

Observation

Education

SIA Door Supervisor Licence

Job description

Garage on Oxford Street is seeking Retail Security Officers to safeguard customers and staff while delivering excellent service. Two vacancies offer varied hours (44h and 19h weekly). A visible security presence, patrols, incident reporting, and customer-facing duties form the core responsibilities.

Applicants must hold a valid SIA Door Supervisor Licence, demonstrate 2 years in retail security, and possess strong communication and observational skills. A professional, calm approach is essential.