Retail Security Officer

Kingdom Services Group; City of Westminster; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

Friendly team environment

Ongoing training and career dev.

Overtime opportunities

Early pay access

Employee wellbeing support

Opportunity to work for a leading firm

Job summary

Garage on Oxford Street is seeking Retail Security Officers to safeguard customers and staff while delivering excellent service. Two vacancies offer varied hours (44h and 19h weekly). A visible security presence, patrols, incident reporting, and customer-facing duties form the core responsibilities.

Applicants must hold a valid SIA Door Supervisor Licence, demonstrate 2 years in retail security, and possess strong communication and observational skills. A professional, calm approach is essential.

Qualifications

• A valid SIA Door Supervisor Licence.
• 2 Years experience in a Retail Security role
• Excellent communication and customer service skills.
• A professional approach with strong observational skills.
• Good problem-solving abilities and sound judgement.
• The ability to remain calm under pressure.
• A full five-year checkable employment history.

Responsibilities

• Providing a visible security presence within the store.
• Conducting regular site patrols and surveillance.
• Monitoring and reporting incidents.
• Completing Incident Reports and Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding to incidents professionally and effectively.
• Supporting store management and staff.
• Building positive relationships with customers and visitors.
• Resolving issues and conflict in a calm and professional manner.
• Ensuring all security procedures are followed.

Skills

Communication

Customer service

Observation

Education

SIA Door Supervisor Licence

Job description

Retail Security Officer

Location: Garage - Oxford Street - W1C area.

Kingdom Group is delighted to be recruiting on behalf of our valued partner Garage, for Retail Security Officers to join the team atGarage - Oxford Street, 321 Oxford Street,London,W1C 2NB.

If you hold a valid SIA Door Supervisor Licence, have excellent customer service skills, and are looking for a permanent role with a reputable security provider, we'd love to hear from you.

Location

Garage - Oxford Street
321 Oxford Street
London
W1C 2NB

Vacancies Available

Vacancy 1: 44 Hours per week

4 on 4 off shift pattern, Monday - Sunday

Monday - Friday 10:00am - 9:00pm
Saturdays - 09:00am - 9:00pm
Sundays - 11:00am - 6:00pm

Vacancy 2: 19 Hours per week

Saturday & Sunday

Saturdays 09:00am - 09:00pm
Sundays 11:00am - 06:00am

Pay Rate

£13.35 per hour

What's in it for you?

• Contributory pension scheme.
• Friendly and supportive team environment.
• Ongoing training and career development opportunities.
• Opportunities for overtime.
• Access to an advanced/early pay scheme.
• Employee Assistance Programme and wellbeing support.
• Opportunity to work for a leading security provider.

About the Role

As a Retail Security Officer, you will play a key role in maintaining a safe and secure environment for customers, colleagues, and visitors while delivering excellent customer service.

Your duties will include:

• Providing a visible security presence within the store.
• Conducting regular site patrols and surveillance.
• Monitoring and reporting incidents.
• Completing Incident Reports and Daily Occurrence Book (DOB) entries.
• Preventing theft, loss, and anti-social behaviour.
• Responding to incidents professionally and effectively.
• Supporting store management and staff.
• Building positive relationships with customers and visitors.
• Resolving issues and conflict in a calm and professional manner.
• Ensuring all security procedures are followed.

About You

To be successful in this role, you will have:

• A valid SIA Door Supervisor Licence.
• 2 Years experience in a Retail Security role
• Excellent communication and customer service skills.
• A professional approach with strong observational skills.
• Good problem-solving abilities and sound judgement.
• The ability to remain calm under pressure.
• A full five-year checkable employment history.