Showroom Project Coordinator

B&Q; Bishop Auckland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer in Bishop Auckland seeks a customer support professional to assist showroom teams and installers. You will provide seamless service via phone, email, and face-to-face interactions, ensuring customers are informed throughout their projects. Strong communication and relationship-building skills are essential, alongside the ability to recommend appropriate products and installation options. The role requires flexibility to work various shifts, including weekends and holidays, and offers a competitive salary along with a comprehensive benefits package.

Benefits

Competitive salary

Pension scheme

6.6 weeks holiday

Shopping discounts

Employee Assistance Programme

Qualifications

• Confident in using technology and design software.
• Motivated by targets and excels in problem-solving.
• Flexible enough to work on a varied rota.

Responsibilities

• Support showroom teams and installers with service inquiries.
• Keep customers informed about their projects until completion.
• Recommend finance, products, and installation options.

Skills

Communication skills

Relationship building

Problem solving

Project management

Technical proficiency

Design eye

Job description

Overview

You’ll support our showroom teams & installers with the help and advice needed to deliver a seamless and professional service for our customers. Whether it be via phone, email, or face to face, you’ll keep our customers up to date with their projects until completion. You’ll also use design software to really bring customer projects to life, by asking questions and exploring possibilities. Having the confidence to recommend the right finance, products, and installation options is also important in this role.

Qualifications

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and you’re a good problem-solver and project manager too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Benefits

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact for any recruitment adjustments.