Showroom Product Expert - Customer Experience Champion

Group 1 Automotive, Inc.; Ipswich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training and development

Life assurance

Job summary

Group 1 Automotive is seeking a Product Genius at BMW Ipswich to enhance the customer journey from enquiry to delivery. You will become the in-branch product expert, supporting sales and delivering memorable test-drive experiences while continually learning about our vehicles.

You will receive in-branch and BMW Academy training to develop knowledge and structure learning, enabling you to assist customers in choosing the right vehicle both in person and online.

Qualifications

• Excellent communication and customer service with a confident, positive attitude.
• Proficient in IT systems including web-based tools, email, Excel, Word, and Outlook.
• Full UK driving licence and eager to progress into car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Keep staff up to date with latest product information.
• Supporting the Sales department and delivering excellent customer experience.
• Plan, coordinate, and deliver brilliant test-drive experiences with Group1 customers, giving them full insight into the requested vehicle during the appointment.
• Learn about our products so you can help our customers find the perfect fit.
• Enhancing the customer journey from enquiry to delivery.
• Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion.
• Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle

Job description

Group 1 Automotive is seeking a Product Genius at BMW Ipswich to enhance the customer journey from enquiry to delivery. You will become the in-branch product expert, supporting sales and delivering memorable test-drive experiences while continually learning about our vehicles.

You will receive in-branch and BMW Academy training to develop knowledge and structure learning, enabling you to assist customers in choosing the right vehicle both in person and online.