Product Genius: Customer Experience Specialist (Inverness)

Arnold Clark Group; Inverness; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access via Simplyhealth

Pension scheme

Maternity/paternity packages

Training and progression

Job summary

Arnold Clark in Inverness is seeking Customer Service Executives to create an outstanding customer experience in our BMW/MINI branch. Our Product Geniuses are in-branch experts dedicated to learning about products and helping customers choose the right vehicle.

You’ll be part of a cohesive team with strong management support, receive training, and have clear career progression into car sales while working a 38-hour week on a set rota including weekends.

Qualifications

• Confident communicator with a positive attitude
• Willingness to go the extra mile
• Full UK driving licence
• Able to work on own initiative as well as in a team
• Eagerness to progress into car sales

Responsibilities

• Prepare the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Support the Sales department and deliver excellent customer experience
• Organise and accompany customers on test drives
• Swot up on our vehicles and manufacturers
• Learn about our products to help customers find the perfect fit
• Enhance the customer journey from enquiry to delivery

Skills

Confident communicator

Go the extra mile

Full UK driving licence

Team player

Career progression into car sales

Job description

Arnold Clark in Inverness is seeking Customer Service Executives to create an outstanding customer experience in our BMW/MINI branch. Our Product Geniuses are in-branch experts dedicated to learning about products and helping customers choose the right vehicle.

You’ll be part of a cohesive team with strong management support, receive training, and have clear career progression into car sales while working a 38-hour week on a set rota including weekends.