Product Genius

Group 1 Automotive; Reading; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Paid volunteering day

Share purchase plan

Refer a friend bonus

Training and development opportunities

Life assurance

Flexible working options

Job summary

Group 1 Automotive in Reading seeks a Customer-facing Product Genius to enhance the showroom and digital customer journey. You will become an in-branch expert, helping customers select vehicles and understand new features, while delivering outstanding service and supporting sales with compelling demonstrations.

You will train through BMW Academy, learn product details, and contribute to a smooth handover process from enquiry to delivery, with a focus on personalised customer experiences.

Qualifications

• Excellent communication and customer service with a positive attitude.
• Ability to meet deadlines in a fast-paced environment.
• Passion for automotive technology and customer experience.
• Proficient in IT tools including Excel, Word, and Outlook (email, web-based tools).
• Hold a full UK driving licence.

Responsibilities

• Prepare showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Keep staff up to date with product information for high understanding.
• Support Sales and deliver excellent customer experience.
• Plan and run great test-drive experiences with customers.
• Learn about products to help customers find the best fit.
• Enhance the customer journey from enquiry to delivery.
• Support marketing by taking vehicle imagery for promotion.
• Assist with customer handovers and set up new feature familiarity.

Skills

Strong ability to meet deadlines

Methodical and logical approach

Excellent communication and customer

Passion for automotive technology

Proficient in IT systems including web

Full UK driving licence

Tools

Excel

Word

Outlook

Email

Web-based tools

Job description

Product Genius – BMW Reading

At Group1 BMW Chelmsford, you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and helping our customers make the right choice both in person and digitally about their new car.

This exciting role will be a great fit for someone who delivers exceptional customer service and who is full of exciting new ideas about how to create the best customer experience. In addition to in branch training you will also become certified by the BMW Academy which means we are looking for someone keen to develop their knowledge and an ability to structure their own learning to support this.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding
• Supporting the Sales department and delivering excellent customer experience.
• Plan, coordinate, and deliver brilliant test-drive experiences with our Group1 customers, giving them full insight into the requested vehicle during the appointment.
• Learn about our products so you can help our customers find the perfect fit.
• Enhancing the customer journey from enquiry to delivery.
• Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion. Cameras at the ready!
• Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle

Helpful skills and qualifications

• Strong ability to meet deadlines and prioritise tasks in fast-paced environments.
• Methodical and logical approach, especially during busy periods.
• Excellent communication and customer service with a confident, positive attitude.
• Passion for automotive technology and keeping up with latest innovations.
• Proficient in IT systems including web-based tools, email, Excel, Word, and Outlook.
• Full UK driving licence and eager to progress into car sales, from exploration stages to handover and aftersales.

Don’t worry about ticking off every single skill here

− if you care about delivering great experiences as much as we do, we want to hear from you.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

− just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

Respect - Integrity - Transparency - Teamwork – Professionalism