Product Genius

Group 1 Automotive, Inc.; Ipswich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training and development

Life assurance

Job summary

Group 1 Automotive is seeking a Product Genius at BMW Ipswich to enhance the customer journey from enquiry to delivery. You will become the in-branch product expert, supporting sales and delivering memorable test-drive experiences while continually learning about our vehicles.

You will receive in-branch and BMW Academy training to develop knowledge and structure learning, enabling you to assist customers in choosing the right vehicle both in person and online.

Qualifications

• Excellent communication and customer service with a confident, positive attitude.
• Proficient in IT systems including web-based tools, email, Excel, Word, and Outlook.
• Full UK driving licence and eager to progress into car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Keep staff up to date with latest product information.
• Supporting the Sales department and delivering excellent customer experience.
• Plan, coordinate, and deliver brilliant test-drive experiences with Group1 customers, giving them full insight into the requested vehicle during the appointment.
• Learn about our products so you can help our customers find the perfect fit.
• Enhancing the customer journey from enquiry to delivery.
• Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion.
• Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle

Job description

Product Genius – BMW Ipswich

At Group1 BMW Chelmsford, you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and helping our customers make the right choice both in person and digitally about their new car.

This exciting role will be a great fit for someone who delivers exceptional customer service and who is full of exciting new ideas about how to create the best customer experience. In addition to in branch training you will also become certified by the BMW Academy which means we are looking for someone keen to develop their knowledge and an ability to structure their own learning to support this.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding
• Supporting the Sales department and delivering excellent customer experience.
• Plan, coordinate, and deliver brilliant test-drive experiences with our Group1 customers, giving them full insight into the requested vehicle during the appointment.
• Learn about our products so you can help our customers find the perfect fit.
• Enhancing the customer journey from enquiry to delivery.
• Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion. Cameras at the ready!
• Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong ability to meet deadlines and prioritise tasks in fast-paced environments.
• Methodical and logical approach, especially during busy periods.
• Excellent communication and customer service with a confident, positive attitude.
• Passion for automotive technology and keeping up with latest innovations.
• Proficient in IT systems including web-based tools, email, Excel, Word, and Outlook.
• Full UK driving licence and eager to progress into car sales, from exploration stages to handover and aftersales.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.