Product Genius: Elevate the Car-Buying Experience

Group 1 Automotive; Reading; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Paid volunteering day

Share purchase plan

Refer a friend bonus

Training and development opportunities

Life assurance

Flexible working options

Job summary

Group 1 Automotive in Reading seeks a Customer-facing Product Genius to enhance the showroom and digital customer journey. You will become an in-branch expert, helping customers select vehicles and understand new features, while delivering outstanding service and supporting sales with compelling demonstrations.

You will train through BMW Academy, learn product details, and contribute to a smooth handover process from enquiry to delivery, with a focus on personalised customer experiences.

Qualifications

• Excellent communication and customer service with a positive attitude.
• Ability to meet deadlines in a fast-paced environment.
• Passion for automotive technology and customer experience.
• Proficient in IT tools including Excel, Word, and Outlook (email, web-based tools).
• Hold a full UK driving licence.

Responsibilities

• Prepare showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Keep staff up to date with product information for high understanding.
• Support Sales and deliver excellent customer experience.
• Plan and run great test-drive experiences with customers.
• Learn about products to help customers find the best fit.
• Enhance the customer journey from enquiry to delivery.
• Support marketing by taking vehicle imagery for promotion.
• Assist with customer handovers and set up new feature familiarity.

Skills

Strong ability to meet deadlines

Methodical and logical approach

Excellent communication and customer

Passion for automotive technology

Proficient in IT systems including web

Full UK driving licence

Tools

Excel

Word

Outlook

Email

Web-based tools

Job description

Group 1 Automotive in Reading seeks a Customer-facing Product Genius to enhance the showroom and digital customer journey. You will become an in-branch expert, helping customers select vehicles and understand new features, while delivering outstanding service and supporting sales with compelling demonstrations.

You will train through BMW Academy, learn product details, and contribute to a smooth handover process from enquiry to delivery, with a focus on personalised customer experiences.