Shop Supervisor

Sue Ryder; Stroud; Remote; GBP 15,000 - 21,000; Part time

Benefits offered by this job

27 days holiday (pro rata)

Staff discount

Company pension scheme

Refer a Friend scheme

Healthcare Cash Plan

Job summary

Sue Ryder Stroud is looking for a Shop Supervisor to lead daily operations and inspire a team across our Stroud shops. You will drive sales and manage volunteers, while maintaining excellent customer service and community engagement.

This role is a bank/zero-hours style contract, with shifts across weekends and ordinary hours, supporting our mission to fund palliative care. The successful candidate will bring retail leadership, cash handling experience, and a proactive approach to merchandising,

Qualifications

• Customer Service experience required.
• Experience in a supervisory role is essential.
• Cash handling and till operation experience expected.
• Basic IT skills (emails, messaging, video calls) needed.
• Good organisational skills and the ability to work alone when needed.
• Experience working alone in a retail setting desirable.
• High street retail or charity retail background advantageous.
• Knowledge of KPI/targets and stock merchandising preferred.
• Experience in health and safety practices is a plus.
• Team player with flexibility to support a team.
• Key holder responsibilities (opening/closing) advantageous.
• Experience with merchandising and stock rotation is helpful.

Responsibilities

• Drive sales, income and performance against targets.
• Motivate the team to deliver excellent customer service.
• Build community relationships to generate donated stock.
• Recruit, train and retain volunteer team members.
• Maintain high standards of merchandising, housekeeping and safety.
• Assist with stock management and EPOS processes to keep shop fresh.
• Support in in-store campaigns and fundraising initiatives.

Skills

Customer Service Experience

Supervisory Experience

Cash Handling/Till Work

Basic IT Skills

Organisational Skills

Lone Working Experience

High street retail background

KPI and Target Experience

Charity retail

Health & Safety knowledge

Team Player

Key Holder/Opening Closing

Merchandising/Stock Rotation

Job description

# Shop SupervisorLocation:StroudJob Sector:Retail – Shop VacanciesSalary:£12.79 per hour plus reward and benefit schemeEmployment Type:BankHours of Work:Bank contract - hours as and when neededRef No:CB504432SS4059Closing Date:20/10/2026**4059 Stroud.pdf****ASM - SS - additional information for interviews.pdf****Shop Supervisor [CSS Aug 20].docx**Shop Supervisor Work Flexibly across both Stroud Shops Bank - Zero hours contract £12.79 per hour Become a part of our story. Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work. You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle. We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off. Bring your leadership skills to a role with real purpose. You’ll be responsible for... • As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets. • Support and motivate the team to provide excellent service to customers and donors. • Building strong community relationships to generate quality donated stock. • Help Recruit, train and retain a committed volunteer team. • Support in maintaining high standards of merchandising, housekeeping and health & safety. • Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented. • Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives. The ideal candidate would be... We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in. Come and join the team as our Shop Supervisor at our Stroud shop Minimum Essential Criteria • Customer Service Experience • Previous supervisory Experience • Cash Handling/Till work • Basic IT skills (emails/instant messaging/video calls) • Organisational Skills • Lone working experience Desirable Criteria • High street retail/leisure/hospitality background • KPI and target experience • Charity retail • Health & Safety knowledge • Team Player • Key holder/opening/closing • Merchandising/Stock rotation Benefits • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) • Company pension scheme • Staff discount with thousands of retailers • Refer a Friend scheme - £250 payment • Enhanced maternity, paternity and adoption pay • Enhanced sick pay • Electric Vehicle Scheme • Healthcare Cash plan, to claim back costs of routine healthcare • Death in Service benefit • Staff discount of 10% on new goods online at shop.sueryder.org • Structured induction programme and learning and development opportunities. • Access to Employee support programme For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/ Closing date: 20th October Interview date: 27th October Our commitment to equity, diversity and inclusion At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people. As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.