Shop Manager

Sue Ryder; Shepton Mallet; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days holiday

Company pension

Staff discount

Refer a Friend bonus

Enhanced maternity/paternity pay

Enhanced sick pay

Electric Vehicle Scheme

Healthcare cash plan

Death in Service

Employee discount on new goods

Job summary

Sue Ryder is seeking a Shop Manager in Shepton Mallet to lead a team, drive income for vital services and champion sustainable practices in-store. The role focuses on delivering excellent donor and customer service, building relationships in the community, and managing weekly shop operations.

You will recruit and train volunteers, ensure high merchandising and health & safety standards, and contribute to national fundraising campaigns, with weekends on rota and a supportive work-life balance.

Qualifications

• Customer service experience.
• People management experience (reviews, 1:1s, volunteer recruitment).
• Experience with KPIs and targets.
• Strong IT skills (admin, emails, messaging, video calls).
• Good organisational skills and the ability to work alone.
• Ability to work lone shifts and manage a small team.

Responsibilities

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh and well presented.
• Championing the Sue Ryder brand and national fundraising initiatives.

Skills

Customer Service Experience

People management

KPI and targets

Strong IT skills

Organisational skills

Lone working

Job description

Shop Manager

23 High Street

Shepton Mallet

BA4 4AA

37.5 hours per week inc Sats on rota

£25302.39 pa

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Manager to help us continue that work.

You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for…

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team at our Shepton Mallet shop

Our Sue Ryder charity shop in based at the heart of the ancient Somerset town of Shepton Mallet, nestled in the Mendip Hills.

Minimum Essential Criteria

• Customer Service Experience
• People management experience (reviews/1:1/volunteer recruitment/team meetings)
• KPI and target experience
• Strong IT skills (Admin/emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail or charity retail managerial experience
• Health and Safety Knowledge
• Minimal Microsoft Office packages or equivalent
• High street retail/leisure/hospitality background
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 11th October

Interview date: 20th October via teams

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.