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Sue Ryder Care; King's Lynn; On-site; GBP 9,900 - 12,000; Part time

Benefits offered by this job

Holiday allowance

Pension scheme

Staff discount

Refer a Friend

Maternity/Paternity pay

Electric Vehicle Scheme

Healthcare plan

Death in Service

Online staff discount

Induction & training

Employee support

Job summary

Sue Ryder Care in King's Lynn is seeking a Shop Supervisor for our local Charity shop. You will support the store manager and team, ensuring smooth daily operations and delivering excellent customer service.

The role is part-time (17 hours/week) with a rota including weekends. You’ll be responsible for cash handling, till work and basic IT tasks while promoting charity retail values and strong KPI performance.

Qualifications

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Responsibilities

• Support the store manager and team to run a smooth daily operation.
• Inspire the local community and drive income for the charity.
• Champion cost-effective, eco-friendly practices in-store.
• Provide excellent customer service and uphold store standards.

Skills

Customer service

Supervisory experience

Cash handling

Till work

IT skills

Organisational skills

Lone working

Job description

Location: Shop Address: Sue Ryder Charity shop, 12 Norfolk Street, King's Lynn, PE30 1AR

Hours: 17 hrs per week over 3-4 days including weekends on a rota basis

Salary: £12.79 per hour with competitive benefit package

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Come and join the team as our Shop Supervisor at our Kings Lynn shop

Shop Information

In our spacious 3-2-1 shop, customers love to browse our shelves and rails for fabulous bargains. To keep up with demand we need to put a lot of items out on the shop floor. We are located in the centre of Kings Lynn, just a short walk from the local M&S.

• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Lone working experience
• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Interview date: TBC

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Proud member of the Disability Confident employer scheme

Shop Supervisor

Company: Sue Ryder Care

Hours: Part-time

Location: King's Lynn, PE30 1AR

Working pattern: On-site

Job type: Permanent

Posting date: 22 Sept 2026

Closing date: 6 Oct 2026

Summary

Shop Supervisor

Location: Shop Address: Sue Ryder Charity shop, 12 Norfolk Street, King's Lynn, PE30 1AR

Hours : 17 hrs per week over 3-4 days including weekends on a rota basis

Salary: £12.79 per hour with competitive benefit package

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Come and join the team as our Shop Supervisor at our Kings Lynn shop

Shop Information

In our spacious 3-2-1 shop, customers love to browse our shelves and rails for fabulous bargains. To keep up with demand we need to put a lot of items out on the shop floor. We are located in the centre of Kings Lynn, just a short walk from the local M&S.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 6th October

Interview date: TBC

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.