Shop Supervisor

Sue Ryder; Nottingham; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

27 days holiday pro rata + bank hols

Company pension scheme

Staff discount

Refer a Friend scheme

Enhanced maternity/paternity pay

Electric Vehicle Scheme

Healthcare Cash plan

Death in Service

Structured induction

Employee support programme

Job summary

Sue Ryder Sherwood shop is seeking a Shop Supervisor to help drive sales and income, while supporting the team and engaging with the local community. The role focuses on quality donor relations and delivering great customer service within a brand that funds specialist palliative and end-of-life care.

The successful candidate will lead by example, manage daily shop operations, and help recruit and train volunteers to ensure smooth store performance and a positive shopper experience.

Qualifications

• Customer service experience is required.
• Previous supervisory experience is essential.
• Cash handling/till work experience would be an advantage.
• Basic IT skills including emails and video calls are needed.
• Strong organisational skills are important.
• Experience of lone working is desirable.

Responsibilities

• Drive sales, income and performance against targets.
• Support and motivate the team to deliver excellent customer service.
• Build community relationships to generate quality donated stock.
• Recruit, train and retain a committed volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.

Skills

Customer service

Supervision

Cash handling

Basic IT skills

Organisational skills

Lone working experience

Job description

Shop Supervisor

Location: Shop Address: Sue Ryder Charity shop, 597 - 599 Mansfield Rd, Sherwood, Nottingham NG5 2FW

Hours: 30 hours per week working 4 days over 7

Salary: £12.79 per hour

About the role

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

Responsibilities

• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

Candidate profile

The ideal candidate would be… We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Supervisor at our Sherwood shop

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

Other information

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 28th October

Interview date: tbc

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.